How To Develop Into An ITIL Skilled

How To Develop Into An ITIL Skilled

The ITIL Professional certification is one of the hardest IT related certifications to obtain. It requires months of dedication and a passion for IT Service Management. To develop into an ITIL Knowledgeable it is advisable to first pass the ITIL Foundations examination after which acquire 22 credits from both a Lifecycle stream or an Functionality stream and then pass the daunting Managing Throughout the Lifecycle (MALC) exam. I'm going to take you briefly by way of my journey and what I did to final get hold of my ITIL Professional certification.

As I'm in a administration role I decided that the Lifecycle steam was the one I might follow. I would ideally have like to follow the sequence of Service Strategy, Service Design, Service Transition, Service Operations after which Continuous Service Enchancment but the establishment I completed my training were not so good as scheduling courses so I had to combine them up a bit.

I started on schedule with the Service Strategy and this course I found extraordinarily interesting. Although the venue was shocking I do have a passion for strategy so I put that within the back of my mind and focused on absorbing as much data as possible. The course is 3 days in length and you need each minute of it. I decided that I'd do the course after which write the examination the following Friday which would give me a week to check and revise what I had learn't.

My learning plan as such paid off and I managed to get 100% for the Strategy Exam, talk about getting an enormous head!! I will let you in on my study secret at the end. After the strategy module I completed the Service Transition module which for me is probably the most interesting however is three days of dying by PowerPoint. From my experience Service Transition is missed in most organizations and but is essentially the most important. I managed to get seventy seven% for this exam which was good because it bought me all the way down to earth after the one hundred% for strategy.

Subsequent was Service Design which was additionally an fascinating course and a slight bit of PowerPoint numbness however overall interesting. Once more not many organizations apply Design and the advantages may be seen when completing the course. The Design exam was extremely troublesome and I scraped by way of with 70% (the pass mark). That said the venue where we have been writing the exam was shocking. The exam is on-line and their Internet connection was so gradual it took 20 minutes just to open the examination! The connection saved dropping and we could not save our answers. I lastly acquired an honest connection by way of a 3G card after which just rushed by the examination with out checking anything because the final thing I wanted to do was postpone as this would mess up my whole schedule. Anyway I passed and that was the primary thing.

I managed to arrange onsite training for Continuous Service Improvement (CSI) so I managed to complete this course in one and a half days compared to the three days. This is course is more a abstract of the all of the others modules. The examination was tough however fair and I passed easily with 80%.

The last module I completed was Service Operations which I found extraordinarily easy. Service Operations appeared to be ITIL v2 in a single and as I've been uncovered to ITIL this was a walk in the park. To be sincere I hardly opened a book for the exam and managed 90%.

Last was the BIG beast, Managing Throughout the Lifecycle (MALC). This is a five day course and the exam covers all the previous modules. I gave myself months hole earlier than doing MALC and this I discovered was the right time-frame, not too lengthy to forget everything and not too brief to be burnt out. MALC was robust certainly and I used to be given some advice to skim all of the modules but really give attention to Service Strategy and CSI. I followed this advice however determined to additionally do Service Transition in a bit more detail.

Finally, after 6 months (a document I hope) I passed the MALC examination with seventy five% on my first attempt. As MALC has solely a fifty five% pass rate I was very happy with this result. So after 6 months I had accomplished my ITIL Skilled Certification and I am now happily applying what I learnt in my present working environment. With dedication you to can acquire your ITIL foundation training Malaysia Expert certification, make it a purpose, put your nose down and go for it!